Policies, Terms and Conditions
Please read these Terms and Conditions (hereafter known as “Terms”, “Terms and Conditions”, “Agreement”) carefully before using www.bettylupaperie.com website operated by Betty Lu Paperie of Betty Lu, Inc. (hereafter known as “vendor”, “seller”, “us”, “we”, or “our”). These terms between the buyer (hereafter known as “buyer”, “client”, “you”, “your”) and Betty Lu Paperie of Betty Lu, Inc. outlines the scope of work and description for custom event stationery (“the Service”, “Services”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Collections from Vendor are semi-custom. This means that all wording will be fully personalized to meet your needs, but we only offer very limited design customizations in order to stay true to our brand and aesthetic.
The Service and its original content, product design, illustrations, arrangement of typography, features and functionality are and will remain the exclusive property of Vendor and its licensors. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries.
We do not offer fully custom stationery designs. Buyer has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in this Agreement.
Client understands and agrees that Vendor has a unique vision for every client and grants Vendor creative freedom to produce work based on agreed-upon inspiration. Vendor will use artistic judgment, experiential knowledge and budgetary boundaries when providing Services for Buyer, which may not include strict adherence to Buyer’s suggestions. Although Vendor will use reasonable efforts to incorporate Buyer’s suggestions and desires when providing Buyer with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services. Dissatisfaction with Vendor’s aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or refund requests.
stationery designThe Client agrees to defend, indemnify and hold harmless the Seller and its licensee and licensors and their employees, contractors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) Client’s use and access of the Service, or b) a breach of these Terms. This indemnification covers any violations of the Buyer's representations and warranties outlined in this Agreement.
INDEMNITYVendor agrees to complete and send each design round to Client electronically within 3 business days of Client providing feedback on the previous design round. Client is allowed up to 3 revision periods to tweak small nuances of the design. Revisions include: color, subtle font changes that are typography based, and sizing of certain elements.
A revision does NOT include: hand-drawn/painted/custom-created elements that were made specifically for the design. Additional fees may apply if these elements are required to be re-done or created again for any reason and will result in a delay to the timeline.
A REVISION IS NOT A REDESIGN. A complete redesign or new custom artwork may require additional design fees based on the scope of the project. Artwork revisions are limited to color changes, minor details or placement within the design. Please note that new artwork added after the sketch proof will require additional design fees. Vendor will notify Client if revisions are outside the scope of the project.
Due to the nature of the design process for personal event stationery, there may be names or places that are not familiar to Vendor. Vendor will provide Client with a Final Proof, hereby referred to as “Final Proof”, for Client to review all included design pieces for spelling errors, grammar errors, or other errors that need to be corrected. Client will then provide Client’s consent for moving forward with printing by signing off on the Final Proof.
Once approval for the Final Proof is received, Client consents to give Vendor full permission to print all pieces as they appear on the Final Proof. No further changes can be made and Vendor will not be held responsible for any errors found after Client grants approval.
Vendor cannot be held responsible for designs that were approved by Client and then printed with an error that Client did not see. Any reprinting costs will be the responsibility of Client.
proofingClient understands that Vendor cannot send the final items to Client unless timely feedback and approval of sketches and/or a finalized design is received.
Client agrees to provide timely feedback within 2 business days of receiving each design round so that Vendor can understand Client’s concerns, objections, or corrections that need to be made to the design(s).
Client understands that if feedback is returned to Vendor after more than 2 business days of receiving a design round, the project might be subject to a delay, which could result in rush fees for Client.
Vendor agrees to make changes to the design(s) in response to the feedback provided during the revision period, in accordance with the guidelines laid out in the “Design Round and Revisions” section of this Agreement. Client promises not to unreasonably withhold approval of design(s).
Final say for any feedback must come from Client directly through the designated form within Dubsado. Changes that are submitted via email, text, phone call, DM, or any other communication funnel other than the designated form for a design round are subject to get lost and cannot be the responsibility of Vendor.
FEEDBACKInvitations arrive unassembled, unless Client purchases assembly from Vendor. Otherwise, full assembly is required.
Vendor has no power over what happens to stationery once it has been submitted to USPS for mailing. Any smudging of the addresses, mishandling of the stationery or embellishments, including, but not limited to, ripping, tearing, opening, or loss by USPS is not within Vendor’s control, and we can not be held responsible.
Client must do due diligence to check with a USPS postmaster that the correct amount of postage is being used on your stationery. Vendor is not responsible for supplying postage stamps to you or checking with the postmaster, unless you purchase postage from Vendor.
Vendor is not responsible for resending, reprinting or reimbursing invitations or addresses that do not make it to their intended address. As with any mass mailing, it is expected that 1-3% of the mailed pieces may be marked undeliverable. Client may wish to order extra pieces for this reason. It can take USPS anywhere from a day to 3 weeks or more to deliver a piece of mail, and it is out of our control.
In the event that Vendor is hired by Client to mail the guest invitations for the guest through the USPS Postal Service, Client agrees and understands that Vendor cannot be held responsible for any mailed items that are damaged by USPS, as they are an independent third party. Vendor also cannot be held responsible for any invitations that are marked "return to sender" by the USPS Postal Service.
The USPS reads envelopes electronically. If handwritten calligraphy is used for the envelopes, some addresses or styles will be more or less difficult to read when sorted through USPS machines. Any address that cannot be read by the machine will likely be hand-inspected. If the address still cannot be delivered, it will be returned to the return address on the mailed stationery.
Vendor is not responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address.
As with any mass mailing, it is expected that 1-3% of the mailed pieces may be marked undeliverable. Client is responsible for checking Client’s address list to minimize this possibility. Client may wish to order extra pieces for this reason.
Client understands it can take USPS anywhere from a day to 3 weeks or more to deliver a piece of mail, and it is out of Vendor’s control.
ASSEMBLY AND MAILINGPRODUCTION TIMEThe final quantity will be finalized, printed, and then shipped/delivered to Client or mailed to guests on behalf of Client. Vendor recommends ordering an additional 10% of printed pieces to account for any additional guests that may be added to the guest list or any keepsakes that family members may want.
Vendor cannot be held responsible for materials that are out of stock, backordered or discontinued, as these situations are out of Vendor’s control. Should this situation arise, a suitable alternative will be suggested. Additional fees may occur if alternative material is not of equal value.
All digital screens are all calibrated differently, and the colors showcased in digital mockups or proofs may vary slightly when printed. With specialty printing such as letterpress and foil printing, minor variations are to be expected.
Vendor is solely responsible for printing and producing the work for Client, and will not release any editable files to Client such as Photoshop files, Illustrator files, InDesign Files, Procreate files, etc.
Allow between two weeks to four weeks for production. If assembly, postage and/or mailing is added to your order, allow two months for production time.
Vendor will provide Tracking and Shipping information to Client once the designs have been printed, packaged, and shipped. Once the item is shipped to Client, Vendor cannot be held responsible for damages, loss, or other shipping circumstances. Vendor is unable to provide tracking updates beyond the information that third party mail carriers release.
Expedited shipping is available upon request for an added fee.
Some orders are shipped with insurance. Because of this, a signature may be required upon delivery.
Vendor will outline all dates and timelines for information needed and will remind Client if additional information is needed. Expedited shipping charges will be billed on the final invoice if incurred. Client will be notified of any additional costs before billing.
SHIPPING AND DELIVERYIn the event Client needs additional pieces to be printed outside the agreed upon quantity after materials have been ordered and delivered to Client or mailed on behalf of Client, a minimum order quantity of 25 will be required, and a restocking fee of $350 will apply. Vendor will provide invoice and include shipping costs.
Vendor is not responsible for assembly, unless Client purchases assembly from Vendor. Embellishment items including, but not limited to, postage, wax seals and ribbon may not be available to be reordered.
REORDER POLICYDue to the custom nature of stationery, Vendor does not offer refunds, returns, cancellations, or exchanges under any circumstances. By making any purchase with Vendor on our website, in person, or through any other payment method, you understand and agree that Vendor does not offer returns, refunds or exchanges of printed materials in the event of cancellations, event changes, or for any other reason.
Vendor is unable to offer order cancellations or refunds, as Vendor has already made business decisions based on your investment. We ask that Clients check turnaround times, terms, policies, total cost, etc., prior to making any purchase from Vendor, so that your order aligns with your needs.
If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of Client or parties related to Client, such as failure of the event to occur or failure to get information or Client Content needed in a timely manner, Client shall provide notice to Vendor as soon as possible.
Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, or no-show if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client).
Vendor will not be obligated to refund any payments Client has previously paid towards the total cost.
Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to communicate, or should it become impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client) unless both Client and Vendor otherwise agree in writing.
Client or Vendor may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the reasonable control of either party, such as, but not limited to: a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or any hazardous situation created outside the reasonable control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism; or any act outside of the reasonable control of either party such as a governmental authority, strike, lockout or labor dispute.
RETURNS AND CANCELLATIONS
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